FAQs
We're here to help. But first, please take a look here. You might find the answer to your question!
Curious about CBD?
What is CBD hemp extract?
Hemp Extract is produced from the hemp plant and contains CBD (Cannabidiol). We are carrying CBD extracts with 0 THC and/or products with less than 0.3% of THC (Tetrahydrocannabinol). Our products are organic, pesticides and heavy metals free. The hemp extract does not have a psychoactive effect. Our products have been tested by a third-party laboratory.
Why are your products more expensive than what I can find elsewhere on the internet?
Cannapy Health CBD products are formulated by a multidisciplinary group of medical experts to holistically address a variety of conditions. Each member of the team contributes over 30 years of expertise in their respective fields to every Cannapy Health CBD product. We are using only organic, pure, highest quality and the highest concentration CBD products. In some products we are using Chinese herbs and Ayurvedic elements with or without CBD. There are no products on the market which would compete with ours.
What is the difference between isolate and full spectrum?
CBD Isolate is purified CBD. It does not give any sensation of a ‘high’, it is non-psychoactive. Full Spectrum CBD contains other chemicals from the hemp plant like terpenes, flavonoids and fatty acids found in hemp which creates what’s known as the ‘entourage’ effect.
How is hemp different from marijuana?
Hemp and Marijuana are both members of Cannabis Sativa family, but are two completely different species. They look different and their chemical formula is different. Marijuana plant has an abundance of THC (can be between 20 to 40%), while hemp contains a very low concentration of THC (0.3% or less).
Will I fail a drug test if I use CBD hemp products?
The drug tests are very sensitive and even with THC being less than 0.3% or none at all, could still show positive results.
When is CBD use contraindicated?
CBD use is contraindicated for pregnant women, breast-feeding mothers, children under the age of 18 unless used for specific diseases e.g. epilepsy. Consult your general practitioner about children.
Does CBD interact with other medications and supplements?
CBD may affect the use of sedative and psychoactive medications. Please consult your Doctor before using CBD. CBD could be complementary with many supplements, however consult with your Herbalist or Nutritionist before using it in combination with natural medicines.
What is the right dosage for me?
The dosage for CBD is individual for every person. We recommend starting with the lowest possible dose and increasing it as needed. Consult your Doctor before using.
Do I need a prescription or medical card to purchase CBD hemp products?
No, you do not.
How quickly will I see results?
CBD affects everybody in different ways. Some people feel the results right away, however if the cannabinoid system was never fired previously, people will feel results after 2 or 3 uses. Start with the smallest possible dose.
What is the source of your hemp?
All of our products are made from NON-GMO, VEGAN CERTIFIED, PESTICIDE FREE, Industrial Hemp. It is grown outdoors in the US, mostly Colorado, under natural sunlight with organic practices. Our products are also GMP CERTIFIED
Do you offer free trials?
We do not offer free trials or samples because our products are made with the highest quality ingredients.
Interested in Chinese herbal medicine?
Why do herbal medicines, especially Chinese herbs, work so well for so many conditions?
Chinese herbs are designed to restore balance and harmony in the body, not just mask symptoms. Each formula addresses the root cause — whether it’s inflammation, energy stagnation, or hormonal imbalance — allowing the body to heal itself naturally.
How are Chinese herbs different from Western medicines?
Western medicine often focuses on a single active ingredient to target one symptom. Chinese herbal formulas combine multiple synergistic herbs, each enhancing the effects of others and reducing potential side effects. This creates a holistic, personalized approach to healing.
Is there scientific evidence that Chinese herbs work?
Yes. Many Chinese herbs — like ginseng, astragalus, and turmeric — have been extensively studied for their effects on immunity, inflammation, and cellular health. Modern pharmacology has identified active compounds (like polysaccharides, flavonoids, and saponins) that explain their biochemical mechanisms.
How do Chinese herbs support longevity and vitality?
Certain herbs known as adaptogens (like reishi mushroom, ginseng, and schisandra) help the body adapt to stress, balance hormones, improve sleep, and protect cells from aging — supporting long-term vitality and resilience.
Customer support questions
How quickly do you ship?
In most cases, your order is shipped within 48 hours.
Do you offer a subscription service?
Not yet, but we will soon! In the meantime, when you run out of a product, you can always reorder it here.
Do you accept returns?
If a product is damaged, or defective in some way, certainly! We want you to be satisfied and we want to know if something is amiss. Just contact our Customer Service department and we'll get you squared away.
If I have a problem with my order, how can I contact you?
Please use the contact form on our website. We'll get back to you quickly!